All our jewellery is made using 14kt/18kt/22kt gold or PT 950 platinum metals, and we use only Natural Diamond and Polki in our jewellery. The gemstones used could be precious or semi-precious, the same is specified on the website. All products at Diamondtree undergo stringent quality checks by the Quality Check Department to ensure superior quality. You can be rest assured as each product delivered will be accompanied with a certificate of authenticity.
Yes. We have a competent in-house design team that can handle all customization requests. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, and we will glad to assist you further.
Yes, we can gift-wrap the product. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, and we will glad to assist you further. Kindly ensure that you contact us before the product is shipped, ideally within 12 hours of placing the order.
Yes, we can include a personalized message with the product. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, and we will glad to assist you further. Kindly ensure that you contact us before the product is shipped, ideally within 12 hours of placing the order.
Yes, we offer video call option to our customers. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, to raise request for video call to preview our collection.
Yes, we have retail outlets across Delhi-NCR. Please visit our Location page to find our store nearest to you. Feel free to contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, in case of further assistance.
Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, to place order for ‘Made to Order’ product.
Yes. We have a competent in-house design team that can handle all customization requests. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, and we will glad to assist you further.
Our jewellery is handcrafted and each piece is different from the rest. While we should be able to share approximate break-up before placing order, final & accurate break-up will only be available once the product is manufactured.
You may see products on our Instagram handle which might not be listed on the website. However, you can always place order for such products. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, and we will glad to assist you further.
If you wish to change your shipping address, please contact us contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, within 12 hours of placing order. However, if the order has been dispatched, we won’t be able to change the shipping address.
‘Ready to Ship’ products shall be shipped within 2 business days. Products requiring resize/customization shall be shipped within 5 to 7 business days. Products made specially for customers shall be shipped within 30 business days. Some products that require specific customization or customization over the holiday season may require more than 30 days. Once dispatched, the product shall be delivered within 3 to 7 business days.
Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST with your request and our team will take it forward from there.
Absolutely! Please refer to Lifetime Exchange and Buyback policy for more details. If you need further assistance, please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, our team will assist you further.
Cancellation is possible before the product is shipped. Once shipped, order can’t be cancelled. Please contact us at contact@diamondtree.co.in or call us at +91-9711113888 between 11:30 AM to 8 PM IST, for cancellation request. Please note that cancellation of Gold coins/bars, personalised jewellery, customized jewellery, gift cards, or loose solitaires is not possible.