We, at Diamondtree, have a straightforward Lifetime Exchange and Buyback policy for all the jewellery we sell. Exchanges and Buybacks are always contingent to the approval of Diamondtree's Quality Check Department. The lifetime exchange and buyback policies are exclusively valid in India. Realization value matrix for exchange and buyback is given below.
|
Category |
Lifetime Exchange |
Buyback |
|---|---|---|
|
Gold Bangles* |
100% value at prevailing rate of gold on the day of exchange (Basis product gold weight) |
100% value at prevailing rate of gold on the day of buyback (Basis product gold weight) |
|
Diamond & Gemstone Jewellery* |
100% value at gold/platinum prevailing rate on the day of exchange 100% of diamond value as per invoice 75% of gemstone value as per invoice |
100% value at gold/platinum prevailing rate on the day of buyback 100% of diamond value as per invoice 75% of gemstone value as per invoice |
|
Solitaire Jewellery* |
100% value at gold/platinum prevailing rate on the day of exchange 100% of diamond value as per invoice 75% of gemstone value as per invoice 90% of solitaire value as per invoice |
100% value at gold/platinum prevailing rate on the day of buyback 100% of diamond value as per invoice 75% of gemstone value as per invoice 90% of solitaire value as per invoice |
|
Gold Coin* |
100% value at gold/platinum prevailing rate on the day of exchange |
100% value at gold/platinum prevailing rate on the day of buyback |
FAQs on Lifetime Buyback and Exchange
- Will the making charges of jewellery be deducted during product exchange/buyback?
Ans. Yes. The making charges of the jewellery will be deducted during product exchange or buyback. The product's value is determined by multiplying the current metal prevailing market price by the product's net metal weight. All diamond/gemstone value will be evaluated according to the aforementioned table provided that the diamond/gemstone weight and quality is approved by the Quality Check Department.
- Will the GST be deducted during product exchange/buyback?
Ans. Yes. The GST charges levied on the jewellery will be deducted during product exchange or buyback.
- What happens if I am unable to find jewellery for exchange?
Ans. You must find a suitable piece of jewellery before proceeding with product exchange. Feel free to contact Diamondtree team at contact@diamondtree.co.in or +91-9711113888 to seek help to find more jewellery options for exchange. If you are unable to find a suitable product, you may utilise Diamondtree’s lifetime buyback policy.
- How should I package my jewellery for return or exchange?
Ans: Please pack the jewellery carefully in the original packing shared. The box should be bubble wrapped and placed in outer box sent with the original shipment. Original certificate, invoice and anything else sent with product must be returned to get aforementioned refund value. In case, the original certificate and invoice is not returned with the product, value for same will be deducted. If the product is damaged in transit due to incorrect packaging, the customer will have to bear the cost of damage. The customer should make a video while packaging product for reference during the refund/exchange process.
- How is the value of an exchange or buyback determined?
Ans: After Diamondtree receives the product, the Quality Check Department will determine whether or not it falls under the Exchange/Buyback Policy. If the product passes the quality test, its weight and metal purity will be determined based on the received physical product. The metal prevailing price shall be multiplied by the metal's weight, and the value of diamonds and gemstones shall be determined using the table provided above. However, if the Quality Check Department raises a concern over the product’s eligibility for the exchange/buyback policy, the customer will be notified and the item will be returned.
The exchange policy for products purchased with promotional offers may vary. The customers should contact customer care to understand details for same.
- Can custom-made jewellery be returned or exchanged?
Ans. Customized jewellery is not eligible for return or exchange.
- What happens if I lose the original bill or guarantee card?
Ans: If the original invoice or guarantee card is lost, the buyer will be charged a minimal fee of INR 2,000 to locate the product information.
- What happens if I lose my certificate?
Ans. If the product certification is lost, the buyer will be charged up to INR 5000 for Diamondtree to re-certify the product. The price for solitaire studded products will vary from this and shall be communicated to the customer.
- May I return any jewellery for buyback?
Ans. The Exchange/Buyback policy only applies to Diamondtree-sold jewellery if the jewellery meets the quality criteria.
- When will the amount of the buyback be credited to my account?
Ans: The amount will be credited to the customer's account within 15 business days after the merchandise is returned to a Diamondtree store and is cleared by the Quality Check Department, provided the customer shares the bank account details on time.
- Will the discount applied at the time of purchase be deducted?
Ans. Yes. If the customer received a discount or a free gift at the time of purchase, Diamondtree will remove the amount of the original discount or the value of the free gift, as applicable.
- What is the minimum value for the buyback policy?
Ans: Buyback is only allowed in circumstances where the invoice amount is less than INR 2 lacs. Invoices with value more than 2 lacs will be covered under lifetime exchange policy.
- What will be the shipping cost for exchanged products?
Ans: The consumer is responsible for the shipping cost associated with product exchanges, which vary based on their location.
- Are there any processing fees associated with buyback or exchange?
Ans: Diamondtree will impose a processing fee of 500 INR for buyback and/or exchange.
- How do I raise request for lifetime exchange or buyback?
Ans: Customers can contact Diamondtree team at contact@diamondtree.co.in with the product details to raise request for lifetime exchange or buyback or +91-9711113888 between 11:30 AM to 8 PM IST.